In the role of Business Analyst, you will be responsible for delivering reports, analysing and interpreting data relating to our employment services programs as well as digital and customer acquisition activities.

Daily, you will devise and deliver meaningful and articulate analysis and reports for internal teams and stakeholders on all aspects of program performance, as well as keeping them well informed on potential opportunities and risks that contribute to high performance and growth. You will also provide support to the interpretation and implementation of aspects of contract variations and management.

You will be required to provide input into social impact investment analysis as required, ideally providing insights into the location of potential data, existing data analysis and modelling.

A working knowledge of social media analytics would be advantageous, particularly to support CoAct in its customer acquisition strategy.

You will be able to present complex issues in a manner that provides clarity and knowledge. You also have a proven ability to build and maintain effective relationships with your stakeholders.

What you will bring:

• Advanced analytical skills and an ability to share insights via an engaging communication style
• Strong customer experience focus, ensuring that stakeholder’s needs are met to the highest standards Advanced experience using SQL, databases and data analysis and visualisation tools (eg. Tableau)
• A working knowledge of social media analytics demonstrated capacity to gather raw data and manipulate the data into commercially tailored reports
• Outstanding documentation, configuration and process mapping skills
• Knowledge and understanding of employment services is advantageous
• Exposure to analytical requirements of social impact investment is advantageous

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